Pulibet Privacy Policy – How Your Data Is Handled

What We Collect and Why

When you register and use the pulibet platform, we collect certain personal information to provide you with a secure, personalised, and compliant gaming experience. The types of information we collect include your full name, date of birth, email address, mobile number, and payment details such as your preferred PHP payment method and transaction history. We also collect technical data such as your device type, IP address, browser information, and session activity to help us maintain platform security and improve performance. In some cases, we may request identity verification documents — such as a government-issued ID — to comply with age verification and anti-money laundering requirements applicable in the Philippines. All information collected is used solely for the purposes described in this policy and is never sold to third parties.

1. How We Use Your Information

Your personal data is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the promotions and VIP rewards you are eligible for. We also use your information to send you important account notifications, respond to support requests, and detect any suspicious or fraudulent activity on the platform. Where you have opted in, we may send you updates about new games, promotions, or platform features — you can withdraw this consent at any time by contacting [email protected]. We analyse aggregated, anonymised usage data to improve our platform and tailor the experience for Filipino players, but this analysis does not identify you personally.

2. Cookies and Tracking Technologies

Pulibet uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled. Optional analytics cookies help us understand how members navigate the site so we can make improvements — these are only activated with your consent. You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to access your account or play games on the platform.

3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure partners — but only to the extent necessary to deliver those services. All third-party partners are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies where required by Philippine law or a valid legal order. In all cases, we take reasonable steps to ensure your data is protected.

4. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be kept for a minimum period as required under applicable Philippine financial regulations. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, subject to any retention obligations we are required to fulfil. You may contact us at [email protected] to request information about how long specific categories of your data are retained.

5. Security Measures

Pulibet implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security reviews. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to log out after each session. If you suspect that your account has been compromised, please contact our support team immediately at [email protected] so we can take prompt action.

6. Your Rights as a Filipino User

As a user of the pulibet platform based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legitimate reason for us to continue holding it. You also have the right to object to certain types of processing and to withdraw any consent you have previously given. To exercise any of these rights, please send a written request to [email protected] with your registered account details. We will respond to all valid requests within a reasonable timeframe and in accordance with our obligations under applicable data protection law.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make material changes, we will update the "Last updated" date at the top of this page. Weencourage all members to review this page periodically to stay informed of any updates. Your continued use of the pulibet platform after any revision constitutes your acceptance of the updated policy. If you have questions or concerns about any aspect of this Privacy Policy, please do not hesitate to reach out to our support team at [email protected] before continuing to use the platform.